Home > Products & Sevices> Products & Sevices
 
Dongbu Insurance
 
 
Auto Insurance (PromyCar)
Under the motto “People First Cars Second,” PromyCar epitomizes the business tradition and know-how of Dongbu Insurance, the first Korean underwriter to develop and market auto insurance programs and ensure driver safety and satisfaction.6) Loans

· Basic Plan (Bodily Injury Liability)
- Cost-effective program that guarantees compulsory coverage with minimum premium
- Basic bodily injury liability program that gives customers the individual freedom to design mandatory coverage and emergency dispatch services so as to protect them against auto incidents and risk.

· Premier Plan
- Customized, package-type program to cover various risks involved in driving; allows customers more freedom to design their own top-end coverage at reasonable prices
- Allows up to 5 programs in the package — Gajok Sarang (Love Your Family), Janyeo Sarang (Love Your Children), Wunjeonja Sarang (Driver-First Care), Naecha Sarang (Love Your Car) and Comprehensive Weekend Package
- Offers an optional Excellent Plan (includes key coverage features of Love Your Car and Love Your Family programs), which customizes to clients who favor a top-end high-coverage plan

· Consulting Plan
- A highly-personalized, custom-tailored auto insurance program addressing the needs of each client
- Offers at least 1 million different combinations of coverage options by utilizing Dongbu Insurance’s years of insurance experience and innovative service know-how, taking into account each customer’s lifestyle, driving patterns, etc.
- Suggests optimal coverage plans and reasonable limits customized to each customer
 
 
 
Long-Term Insurance (PromyLife)
PromyLife tends to the need of each customer by offering comprehensive risk-consulting and coverage programs that reflect Dongbu Insurance’s commitment to customer safety and well-being.

[Integrated Program]
· Convergence Insurance
- Offers integrated/lifetime/generation coverage against every-day risks
- Allows customers to pick options from about 120 coverage plans — accident, health and medical care, every-day risks including fire and theft, driver risks such as accident and defensive driving coverage, golfing-related coverage including “hole-in-one gift” — and guarantees optimal coverage plan with minimum premium payment
- Allows family members to join the plan, thus creating a family-wide comprehensive plan to ensure maximum customer comfort and convenience

[Drivers Program]
· Cham Joeun Wunjeonja (Good Drivers) Plan
- Offers broad coverage for driving-related damage, e.g., up to 30 million KRW in accident coverage; maximum 20 million KRW in penalty fines
- Offers simultaneous coverage to couples if they both drive; allows the validity of the coverage remain active even in the event of driver’s license suspension/invalidation or transfer of vehicle to a third-party
- Allows surrender value to be used as vehicle overhaul expenses and maturity refunds as money to purchase a new vehicle

[Health & Accident/Children’s Program]
· 100-Year Youth (Centenarian Youth Insurance)
- Offers coverage up to 100 years of age
- Offers premium discounts if purchased for a couple
- Allows mid-term loans for post-retirement living expenses, travel expenses, etc.
- Guarantees the best customer services (Promy Health Watch, caretaker dispatch service, funeral-related services)
- Operates a donation program by investing some portion of the sales in public funds to help establish donation and charity as part of Korean culture

· Smart Life
- Customized to the risks involved in the lives of corporate workers in their 20s to 40s
- Offers more coverage for leisure/recreation related activities, e.g., covers for accident, death and disability resulting from participating in sports (bicycling, skiing, etc.)
- Strengthened risk coverage for corporate employees, e.g., surgery due to computer-related conditions (upper neck disc hernia, etc.), coverage against work-related accidents, death and disabilities
- Covers a broad range of customized risks/needs, e.g., lessee liability against risks involved in real-estate dealing, theft liability, pregnancy/birthing/spontaneous abortion funds for working women of childbearing age, childcare support for low-birth babies

· Morning Star Love (Children’s Program)
- Offers comprehensive coverage against risks that may occur to fetuses, infants and children
- Provides broad coverage including basic health care, major diseases (cancer, etc.), burns, fractures (except for dental problems), food poisoning, particular epidemics, etc.
- Covers permanent tooth care expenses (an industry first) and pays for malocclusion treatment
- Covers liability (up to 100 million KRW) caused by your child
- Applies monthly interest rates based on market rates to guarantee a larger amount of maturity refunds for customers; allows mid-term withdrawal options to be used as education/training funds, etc.
- Offers a free general/vocational aptitude test for each child (beneficiary) when purchasing the program

[Property Coverage]
· New Home Safety Plan
- Offers a comprehensive coverage against property and bodily damages/injuries (home and fire insurance program)
- Covers fire-related liability (up to 1 billion KRW) and penalty fines resulting from a conviction as arson; also covers damages from earthquake-induced fires, burnings, etc.
- Offers additional 10% (up to 5 million KRW) for temporary housing when applying for coverage against fire, collapse, or other damage

· Biz Partner Plan
- Covers against various risks of business owners (e.g., covers including property damage received by one’s business, liability payment for customers, injuries/diseases of the business owner and driving expenses)
- Offers a wide range of property-damage and liability coverage options including 5% payment of fire insurance premiums as interior decoration recovery funds in the event of fire-induced damage inflicted upon the insured object (facility); robbery/theft recovery funds; and lessee liability
- Provides coverage that is personalized and customized to the profession of each client (e.g., “commercial establishment plan”) to offer facility liability coverage and robbery recovery payment; “kindergarten plan” to cover school-operator liability, food-related liability, etc.

[Savings/Annuity]
· Miraero (Savings & Pension Program)
- An excellent post-retirement program that operates on monthly pension rates to offer higher rates during any unforeseen upswing in market interest rates and stable rates during any downward swing
- Allows additional saving to be added at the time required by customers
- Customized program that offers pension and insurance benefits in one
- Available in two categories depending on customer needs (i.e., monthly allowance program in which customers receive a fixed amount each month vs. flexible allowance program that offers inflation-adjusted amounts)

· Gold Plus Partner
- Applies a fixed annualized rate for each insurance purchase, starting from the date when the program was signed on
- Offers a broad range of premium discount
: 1.0% discount of the basic premium if the premium converted on a monthly basis exceeds 500,000 KRW
: Offers a 0.5% discount to long-term program (longer than 2 years) subscribers starting in the 25th month provided payment for the 24-month period was fulfilled
: Offers a 0.5% additional discount to customers who paid their basic premium up to 4 years, starting in the 49th month
- Maximizes customer convenience by allowing them to deposit additional savings or withdraw funds mid-term so as to utilize the money for other purposes
 
 
 
Fire and Marine Insurance
· Fire Insurance (House and Factory)
- Covers damages inflicted upon the customer’s house or factory and/or its contents as a result of fire (including lightning damage), explosion, or burst/rupture by using his/her premium limits
- This one-time, non-refundable program entails the payment of lump-sum premium which will cover up to 3 years against any fire incidents. No maturity refunds are to be offered.
- Offers additional benefits to household economy by allowing deductions to be made during the year-end tax reporting, provided the customer represents an independent household

· Fire Insurance (General)
- Covers buildings (excluding houses and factories) as well as their contents (properties) against fire incidents

· Special Insurance (Casualty)
- Technology: Construction corporation insurance, assembly insurance, mechanical insurance, electronic devices/equipment insurance
- Workers’ Compensation: Local and overseas customers, sailors, vocational trainees
- Liability: Sales/management-related liability, ship owner’s liability, ferry operators’ liability, gas incidents, sports facilities, local governing bodies’ liability, product liability

· Marine Insurance
- Policy Program (National Emergency Management Agency-supervised and Dongbu Insurance-operated): A portion of the customer’s premium is paid by the government or a local governing body to reduce the premium amount and to help insurance purchasers to respond more actively to any unforeseen marine disasters (an advanced disaster management system)
- Insurance to be paid to the customer in the event of experiencing damage caused directly by marine-related incidents (e.g., typhoon, heavy rainfall, flood, gale, sea storm, tidal wave/tsunami, heavy snowfall)· Defined Contribution Plan
- Pension premium is paid into an individual account that is provided by the commissioned fund operator (the user must pay each year at least 8% of his total annual salary as premium and must take responsibility for the operation of his individual pension account)

· Individual Retirement Account (IRA)
- Allows the user to save the lump-sum (pension) payment he receives when relocating jobs until the time of his retirement
- The policy is purchased according to one’s individual choice; the full payment corresponds to the amount of lump-sum (pension) payment
- On the lump-sum payment deposited into the user’s individual retirement account, tax is deducted from the individual account as a retirement income tax (if considered savings) or as a pension income tax (if considered pension)

※ Type of Pension Fund Operation (for user operating account)
- Principal-protected program (floating interest rate applied , etc.): Guarantees both principal and interest
- Cash management account program (hybrid fund, etc.): Decides the amount to be paid for a pension according to cash management outcomes/profits (principal not guaranteed)
 
 
 
Pension Program
· Defined Benefit Plan
- Deposits at least 60% of the retirement benefit obligation into a separate account of the commissioned retirement fund operator (the user to be responsible for the operation of the account)
- The amount of lump-sum (pension) to be paid (average salary at the time of retirement multiplied by the no. of working years) is calculated in the same way as in the current retirement fund operating system adopted by businesses
- Pension is withdrawn from the separate fund operating account and paid according to the coverage ratio (the user must pay for the shortage)

· Defined Contribution Plan
- Pension premium is paid into an individual account that is provided by the commissioned fund operator (the user must pay each year at least 8% of his total annual salary as premium and must take responsibility for the operation of his individual pension account)

 
 
 
Travel and Leisure Insurance
Offers low-premium, comprehensive coverage against various risks faced by travelers in local or overseas destinations, by students while studying overseas, or by workers at their place of employment. Even covers against SARS and other types of avian flu if special options are purchased. Also offers coverage for tidal waves (tsunami), earthquake, volcanoes and other natural disasters. Claim services available 24/7/365 and in Korean.

- Local Travel Program
- Overseas Travel Program
- Study Abroad Program
 
 
 
Real Estate Loans
· Promy Apartment 101
- Applies floating rates every 3 months; uses as the official rate the COFIX (cost of fund index) for new accounts that were opened two months prior
- Allows loans to be drawn up to 60% of the Bank of Korea-announced rates
- Offers loans with rates ranging from 4.06% to 5.26% according to each customer’s DTI (debt-to-income) ratio and credit ratings (the rates to be applied as of September 16, 2010)
- Dongbu Insurance pays for all the handling fees and establishment expenses. Early repayment fees range from 1% (within 3 years) to 2% (within 1 year). Repayment fees are exempted up to 30% of the initial amount of the loan (the full amount of early repayment fees to be exempted if the customer pays the required 1% handling fee at the time of securing the loan).

· Promy Apartment 104
- Applies floating rates every 3 months; uses as the official rate the COFIX (cost of fund index) for the balance that had remained two months prior
- Allows loans to be drawn up to 60% of the Bank of Korea-announced rates
- Offers loans with rates ranging from 4.58% to 5.28% according to each customer’s DTI ratio and credit ratings (the rates to be applied as of September 16, 2010)
- Dongbu Insurance pays for all the handling fees and establishment expenses. Early repayment fees range from 1% (within 3 years) to 2% (within 1 year). The full amount of early repayment fees is exempted if the customer pays the required 1% handling fee at the time of securing the loan.

· Promy Apartment 105
- Applies floating rates every 12 months; uses as the official rate the COFIX (cost of fund index) for the balance that had remained two months prior
- Allows loans to be drawn up to 60% of the Bank of Korea-announced rates
- Offers loans with rates ranging from 4.88% to 5.68% according to each customer’s DTI ratio and credit ratings (the rates to be applied as of September 16, 2010)
- Dongbu Insurance pays for all the handling fees and establishment expenses. Early repayment fees range from 1% (within 3 years) to 2% (within 1 year). The full amount of early repayment fees is exempted if the customer pays the required 1% handling fee at the time of securing the loan.

· Promy House 101
- Offers exclusively for regular houses, multi-household houses and row houses
- Allows loans to be drawn up to 60% of the amount appraised by the official agency
- Applies floating rates every 3 months; uses as the official rate the COFIX (cost of fund index) for new accounts that were opened two months prior
- Offers loans with rates ranging from 4.46% to 5.76% according to each customer’s DTI ratio and credit ratings (the rates to be applied as of September 16, 2010)
- Dongbu Insurance pays for all the handling fees and establishment expenses. Early repayment fees range from 1% (within 3 years) to 2% (within 1 year). Repayment fees are exempted up to 30% of the initial amount of the loan (the full amount of early repayment fees to be exempted if the customer pays the required 1% handling fee at the time of securing the loan).

· Promy Office 101
- Applies exclusively to multi-purpose studios (“officetels”)
- Allows loans to be drawn up to 60% of the Kookmin Bank-announced rates or up to 60% of the amount appraised by the official agency (within 50% with studios used for business purposes)
- Applies floating rates every 3 months; uses as the official rate the COFIX (cost of fund index) for new accounts that were opened two months prior
- Offers loans with rates ranging from 4.26% to 5.76% according to each customer’s DTI ratio and credit ratings (the rates to be applied as of September 16, 2010)
- Dongbu Insurance pays for all the handling fees and establishment expenses. Early repayment fees range from 1% (within 3 years) to 2% (within 1 year). Repayment fees are exempted up to 30% of the initial amount of the loan (the full amount of early repayment fees to be exempted if the customer pays the required 1% handling fee at the time of securing the loan).
 
 
 
Claim Handling Service
· Customer Call Center
- Operates 24/7/365
- Offers a cutting-edge emergency call system and specialized consulting to provide total claim solutions covering from emergency call reception and case registration to consultation on insurance case to claim/compensation consultation to loans program consultation

· Customer Care Service
- Speed call: A staff member contacts the customer immediately upon case registration to guide him through accident and claim details
- Sense call : Offers estimation of the condition (victim, property damage) and the amount of claims to be filed
- Plus call : Provides recorded guides on compensation if delayed
- Happy call : Addresses the need for recalls for vehicle repair warranty and provides information on compensation resolution details
- Touching call : The claim’s manager directly contact the customer to facilitate the resolution of complaint cases

· Promy SOS Emergency Call and On-Site Road Service
- Offers towing, salvaging, unlocking and other services preferably within 10 minutes from receiving the call if the insured vehicle does not operate normally due to an accident or mechanical failure and thus the customer requires emergency dispatch service
- Dongbu Insurance became the first industry player to obtain ISO 9001 certification (emergency dispatch, on-site dispatch, monitoring service, FMS). The program uses mobile technology and network-based LBS (location based service) to identify and dispatch the nearest-operating worker. It ensures the industry’s No. 1 service with speed and quality.

· One-touch Call-back Services
- Upon case registration, the customer receives a text message on mobile phone, which details the contact information of his/her case manager and other relevant information.
- The customer may contact the claims manager anytime she wants via easy “one-touch” call.

· Mobile Insurance Claims Service
- Offers one-stop claims service covering from on-site case registration to insurance payment and compensation resolution
- Connects sales operation and claims service by utilizing Dongbu Insurance offices across the country as operating bases
- Offers personalized service by designing interactive claim-handling
- Speedily fulfills customer needs on site via mobile phone-based PPS (Promy Phone System)
- Provides customers updates on claims handling on a real-time basis at each stage of the handling, via comprehensive online claims resolution services established by the company

· VMS (Voice Mail System) Claims Service
- Automatically sends out claims handling details to the customer, leaving a voice mail on his mobile phone
- A voice mail (guide and apology) is sent out for cases where a claims resolution is being delayed for a certain period of time (the mail can also connect the customer to his case manager)

· Promy Health Watch (Promy Health Care Service)
- Offers insurance purchasers additional health care services including disease prevention and treatment support
- Provides health related information and care programs and consultation; reserves check-ups and makes appoints with doctors for the customers; offers medical/legal consulting services
- Recipient

* Premium members: Owns high-end insurance accounts and/or are designated by the company as VIP customers
* Regular members: Joined the membership of the Promy Health Watch (online)
(Services to be offered differently for the two customer groups)

· Customer Evaluation Program
- Performs a telephone-based survey on customer satisfaction upon concluding a claims case
- Carries out web-based monitoring on customer satisfaction with claims handling, via customers’ e-mail addresses listed in the customer database
- Exchanges feedback with customers via the customer evaluation program on a real-time basis in the event of a complaint